Hilo AYSO Refund Policy and Procedure

Any player choosing to withdraw from a Hilo AYSO program may request to receive a refund, contingent that the criteria listed below are met.

Please note, the Program Fee is inclusive of both a Regional Fee and an AYSO Membership Fee.  If the criteria listed below are met the account holder is subject to a refund of their Regional Fee only.  The AYSO National Membership Fee is not refundable under any circumstances; an agreement to this policy is acknowledged when an account holder pays for a program with Hilo AYSO.  Therefore any refunds issued will be less the $22 AYSO Membership Fee.

Refund Timing:

Refund requests made before the first game.
Full refund of the Program Fee (less the AYSO Membership Fee of $22).

Refund requests made after the first game.
It is not the policy of Hilo AYSO to refund registration fees after the first game has occurred. 

Refund Protocol:

All requests for refunds must be submitted in writing via email to [email protected].

Refund requests must include the following:

• Player's name and date of birth.
  
• Telephone number in case the Hilo AYSO Registrar or Treasurer needs to contact you.

Families are encouraged to reach out to the Registrar if there are emergency situations. Please put it in an email.
If you received a call from a Coach and cannot make their practices this is NOT a reason for a refund. 
Some accommodations if requested in writing early in the season can be made. 
Example: Brothers on the same team, Coach may request a child related to them, Coach and Asst. Coach working together with their kids.