Refund Policy and Procedure
Any player choosing to withdraw from a Hilo AYSO program may request to receive a refund, contingent that the criteria listed below are met.
Please note, the Program Fee is inclusive of both a Regional Fee and an AYSO Membership Fee. If the criteria listed below are met the account holder is subject to a refund of their Regional Fee only. The AYSO Membership Fee is not refundable under any circumstances; an agreement to this policy is acknowledged when an account holder pays for a program with Hilo AYSO. Therefore any refunds issued will be less the $20 AYSO Membership Fee.
Refund Protocol:
All requests for refunds must be submitted in writing via email to [email protected].
Refund requests must include the following:
- Player's name and date of birth.
- Telephone number in case the Hilo AYSO Registrar or Treasurer needs to contact you.
Refund Timing:
Refund requests made before the first game of the season:
Full refund of the Program Fee (less the AYSO Membership Fee of $20).
Refund requests made after the first game of the season:
No refund available.