Refund Policy and Procedure

Any player choosing to withdraw from a Hilo AYSO program may request to receive a refund, contingent that the criteria listed below are met.

Please note, the Program Fee is inclusive of both a Regional Fee and an AYSO Membership Fee.  If the criteria listed below are met the account holder is subject to a refund of their Regional Fee only.  The AYSO Membership Fee is not refundable under any circumstances; an agreement to this policy is acknowledged when an account holder pays for a program with Hilo AYSO.  Therefore any refunds issued will be less the $20 AYSO Membership Fee.

Refund Protocol:

All requests for refunds must be submitted in writing via email to [email protected].

Refund requests must include the following:

• Player's name and date of birth.
  
• Telephone number in case the Hilo AYSO Registrar or Treasurer needs to contact you.
  
  

Refund Timing:

Refund requests made before the first game of the season:
Full refund of the Program Fee (less the AYSO Membership Fee of $20).

Refund requests made after the first game of the season:
No refund available.